COVID-19 Update

Update: July 6, 2020 Phased Reopening Suspended

We have made the decision to suspend our phased re-opening due to the recent surge of the Coronavirus here in Texas. For the foreseeable future, all scheduled appointments with any of our counselors will continue to be held via Telehealth. Ask your counselor if you have any questions.

Update: June 11, 2020 Phased Reopening Planned Beginning July 1

We will be gradually reopening our office for in-person appointments beginning July 1, while observing recommended safety and sanitizing protocols and best practices for the health and safety of all of our clients and counselors. Telehealth will continue to be available for all clients who wish to use it. Initially, we will only have counselors in the office available for in-person appointment on Wednesdays. For more information, continue to watch the website or email your counselor.

Update: March 26, 2020

Due to the continued spread of COVID-19, and at the request of national, state, and Denton County public health officials, we will only be scheduling Telehealth sessions for the foreseeable future, until further notice. See updates below for more information on Telehealth.

Update: March 18, 2020

All scheduled sessions for the next two weeks (weeks of March 23 and March 30) are being converted to Telehealth sessions. Telehealth sessions are simply sessions that are conducted via a secure video chat that you can access directly through your client portal or via the easy-to-use “Telehealth by SimplePractice” mobile app on Apple or Android devices. You simply login on your computer or mobile device at your scheduled time from your home, office, or wherever you are quarantined, as long as it is private. Download our Getting Started with Telehealth document for more detailed instructions. Although we are making these decisions and updates on a weekly basis, it would be wise for all clients to plan on Telehealth sessions indefinitely, until further notice. That is how our staff is currently thinking. Let us know if you have any questions or concerns. Also, please let us know if you don’t understand how to access your Telehealth session. You can  access our team at any time through the “Get in Touch” widget at the lower right corner of your screen.

Getting Started with Telehealth

Update: March 16, 2020

As we continue to monitor federal, state, and local guidelines for response to COVID-19, we are announcing a temporary suspension of in-person counseling, for at least the week of March 16. We will be continuing to provide counseling via Telehealth.  Telehealth is a secure video call with Greg Wilson, LPC for the same 50-minute time period for which you are currently scheduled. If you have an appointment scheduled during the week of March 16, 2020, please reach out to our office using the “Get in Touch” widget on the lower right corner of this site for details on how to connect with Greg Wilson via Telehealth for your session. Thank you for understanding. We do encourage all of our clients to practice wise and responsible precautions as we all navigate Coronavirus together.

March 12, 2020

Valued Clients,

Our staff is closely monitoring the rapidly-developing news on the worldwide outbreak of COVID-19 (Coronavirus) and communication coming from Centers for Disease Control and Prevention, Denton County Public Health, and the Texas Department of State Health Services. We desire to respond wisely and responsibly to this unprecedented event, not with fear or panic. The Centers for Disease Control and Prevention’s Household Planning Checklist has provided a valuable reference tool for help in preparing for this pandemic.

COUNSELING

For those who are receiving counseling at our office, please note the following:

  • If you are experiencing any flu or flu-like symptoms such as shortness of breath, coughing, or fever, please do not come in for your counseling appointment. Telehealth (video counseling via our secure, HIPAA-compliant Spruce Care Messenger app) will be offered as an alternative whenever possible. If Telehealth alternatives are not possible, cancellations will not incur our cancellation fee. Please call the office to find out more about the Telehealth options that are available.
  • If you or someone close to you has recently traveled to or from Iran, South Korea, China, or Italy, please do not come in for your counseling appointment. Telehealth will be offered as an alternative whenever possible. If Telehealth alternatives are not possible, cancellations will not incur our cancellation fee. Please contact the office to find out more about Telehealth.
  • If you would like to move any in-person appointment to a remote Telehealth appointment during this time, please contact our office to arrange that.
  • Soul Care Associates will monitor local school and church closings to determine when and how we will temporarily close our offices.
  • During this current season we encourage you to wash your hands before and after your session, as well as several times throughout the day. Cough into your arm, not your hand, and stay home as much as possible if you are sick. Your counselor will be taking these wise precautions as well, and will not be shaking hands or engaging in any physical contact before or after sessions.
  • For those experiencing increased anxiety or unsettled feelings during this pandemic, we encourage you to read this article on Anxiety, Waiting and the Coronavirus as a first step, as well as mentioning your increased anxiety to your counselor at your next appointment. We want to care for you well.

SAFETY MEASURES

Your counselor will not hold in-person sessions if experiencing the flu or flu-like symptoms. If your counselor comes in contact with an individual known to have COVID-19, he will self-quarantine for a minimum of 14 days. During that time, Teleheath counseling will be an option, using our secure app.

COMMUNICATION

We will continue to communicate with our clients through email and text, and will post updates on this website and our social media accounts. If you are a client and your contact information has changed, please contact us through the Get in Touch widget on the lower right corner of this page to ensure we have the most up to date information. You can also contact us if you would like the link to the secure app we’ve referenced above.

OUR PRIORITY

Client and counselor health are of utmost importance. We will continue to provide updates as additional guidance from federal, state and local government agencies becomes available. The difficult decisions, planning and precautionary steps taken now are in an abundance of caution. We are committed to taking difficult but necessary preemptive and precautionary measures. We are committed to the communication of facts, as they are made available to us.

Lastly, please pray for those around the world who have been infected and affected by COVID-19, that the Gospel would be believed as people are confronted with the fragility of life and the hope of new life in Christ.

Thank you for your prayers and support,

Soul Care Associates